Personal Information Security Policy

Ong Cha Va is always careful when it comes to storing customer information. Below is the privacy policy we have established to ensure our responsibility to customers.

By agreeing to use the products at OngChaVa, customers also accept the terms outlined in this privacy policy that we provide.

Purpose of Collecting Personal Information

• To ensure the security of information related to personal data or transactions on the website https://ongchava.com owned by the company.
• The privacy policy issued by OngChaVa aims to describe how we receive, collect, store, use, and protect the information of customers accessing and conducting transactions on OngChaVa.

Specific Regulations:

Regarding Customer Information Collection

• Customers who conduct transactions or register for an account at OngChaVa must provide certain necessary information to carry out transactions and account registration.
• Ensure that the information provided by customers on the website is complete and accurate. OngChaVa is not responsible for resolving any disputes if the customer provides inaccurate or fraudulent information.

Regarding Storage and Security of Customer Information

• The information customers provide on the website is securely stored and protected by OngChaVa’s system.
• Payment-related information will be absolutely secured, preventing any third party from tracking or collecting this data.

Regarding the Use of Customer Information

OngChaVa only uses customers' personal information to operate, provide, and improve products, specifically:

• Product and Service Provision: We use customers' personal information to provide products, services, and process transactions related to our products, including but not limited to registration, purchasing, participation in promotions, offers, and payment.
• Measuring, Supporting, and Improving Products: We use customers' personal information to measure usage, analyze performance, fix errors, provide support, and enhance and develop our products.
• Recommendations and Personalization: We use customers' personal information to suggest products that may interest them, identify preferences, and personalize their experience with our products.
• Communication with Customers: We use customers' personal information to communicate about issues related to our products through various channels (e.g., email, chat, SMS, phone calls) and to respond to inquiries, questions, or handle complaints (if any).
• Marketing: We use customers' personal information for marketing and promoting our products in accordance with the law. We may display product advertisements based on customer preferences.
• Fraud and Abuse Prevention, Credit Risk Management: We use customers' personal information to prevent and detect fraud, abuse, and protect the security and safety of customers, ourselves, and others. We may also use scoring methods to assess and manage credit risks.
• Other Specific Purposes with Customer Consent: We may seek additional consent from customers for the use of personal information for a specific purpose when we contact them.

Regarding Linking Accounts with Other Websites

• Customers are responsible for securing their account information and not providing access credentials and passwords for their OngChaVa accounts on other websites.
• OngChaVa is not responsible for any issues arising when customers access the OngChaVa website through non-official websites.

Regarding Sharing Customer Information

• OngChaVa will absolutely not provide any customer information except when requested by authorized state agencies or when sharing necessary delivery information with shipping units.
• Apart from these cases, OngChaVa will inform customers if it is necessary to disclose information to a third party, only after receiving the customer's consent.
• OngChaVa may use customer information for market research, analyzing general customer information (age, geographic location), and conducting surveys related to the services and products we provide.

This privacy policy is designed by OngChaVa to ensure that customers' rights are protected when using our services or purchasing products directly from our website.