Order Instructions

To facilitate a convenient shopping experience for customers on the Ông Chà Và website, we have implemented a sales policy designed to meet customer needs.

Online Sales Policy

For customers viewing and placing orders directly through the website https://ongchava.com, Ông Chà Và guarantees the delivery of the exact product selected by the customer.
We are committed to providing the most accurate product pricing information. However, errors may occur: discrepancies between the prices listed on the website and in-store prices. In such cases, we will notify customers of any discrepancies. Customers may cancel the order or proceed with the purchase at the actual price as informed by our staff.
We may ask customers to provide or confirm additional information such as name, phone number, product quantity, and shipping address before sending out the order.

Pricing

Product prices are listed on https://ongchava.com. Prices for each product may change depending on timing and promotional programs. Shipping fees will be applied and clearly communicated when our staff confirms the order with the customer.
In some cases, there may be errors regarding product information displayed on the website. If we discover a pricing error in your order, our staff will contact you to confirm the order and notify you of the correct price.
If we are unable to reach you, the order will be automatically canceled, and a refund will be issued (if payment was made in advance).
For wholesale customers, please contact our hotline for consultation.

Product Information

Ông Chà Và will provide detailed information for each product posted on the website. However, there may be occasional errors. We regularly check and update product details.
If you receive a product that does not match the description on the website, please contact us directly via the Ông Chà Và Facebook Fanpage for assistance.

Payment Policy

Ông Chà Và accepts the following payment methods:

• Cash on Delivery (COD)
• Bank transfer or Internet Banking

Policy on Non-Quality Products

If you receive a product that is suspected of being of poor quality, expired, or damaged, please notify us immediately for verification and assistance in exchanging the product.

Product Return/Exchange Policy

All products purchased from the website are non-returnable.
For products purchased on the website that are not of the expected quality, exchanges are available by contacting us directly through our Fanpage.

We hope that the sales policy provided by Ông Chà Và brings the best satisfaction to our customers.